This Privacy Policy explains how GoHuzzle ("GoHuzzle", "we", "us") handles information when you use the GoHuzzle app and website. By using GoHuzzle you agree to this policy. If you don't agree, please don't use the service.
1. What we collect
Information you give us, when you create and use an account:
- Account details: your name, username, email address, phone number, gender, profession and the state and country you live in.
- Your password, which we store only as a one-way hash. We cannot read it.
- Profile content: a profile photo, bio and the information you add to it.
- Content you post: posts, photos and videos, job postings, marketplace listings, updates, messages and reviews.
- Identity verification: if you apply for verification, the identity document and selfie you choose to upload.
- Payment PIN: if you set one, a payment PIN stored only as a one-way hash. We cannot read your PIN.
- Reports and feedback: reasons you give when you report content or contact us.
Information collected automatically when you use the app:
- Device and app information such as app version and device type, needed to keep the app working and to diagnose problems.
- Usage and security records: the times you sign in, the requests made to our servers and the IP address they came from. We use these to prevent abuse, brute-force attacks and fraud.
- Session tokens: a token stored on your device that keeps you signed in. You can end it by logging out, and changing your password signs out every other device.
- Notifications: if you allow them, we send in-app and device notifications about activity on your account.
We do not collect your precise location in the background. Where a feature needs a place, such as a job or listing, we use the address or area you type in.
2. How we use it
- To create and run your account, and to show your profile, posts, jobs, listings and messages to the people you choose to share them with.
- To connect members, including sending messages and applications between you and others.
- To send service messages, such as email codes to verify your address or reset your password, and security alerts, for example when your payment PIN changes.
- To keep the platform safe: to review reports, detect fraud and abuse, and enforce our Terms.
- To improve GoHuzzle, fix problems and understand which features are useful.
- To meet legal obligations.
3. Who we share it with
We do not sell your personal information. We share it only in these limited cases:
- Other members: anything you publish, such as your profile, posts, listings, jobs and reviews, is visible to other members as the app is designed to show it.
- Service providers that help us run GoHuzzle, such as web hosting and email delivery. They may only use your information to provide their service to us.
- Legal reasons: when required by law, or to protect the safety of people or the integrity of the platform.
- Business changes: if GoHuzzle is merged, sold or reorganised, your information may transfer to the new owner under this policy.
4. How we protect it
We use HTTPS to encrypt data in transit, store passwords and payment PINs as one-way hashes, limit how often sensitive actions such as sign-in, PIN entry and email codes can be attempted, and expire email codes and sessions. No service is perfectly secure, so please keep your password private and tell us straight away if you think your account has been misused.
5. How long we keep it
We keep your information while your account is active. When you delete your account, we remove your profile and content and anonymise what must be kept. Some records, such as security logs and records we must keep by law, may be kept for a limited period after that.
6. Your choices and rights
- Access and correction: you can view and edit most of your information in the app.
- Deletion: you can delete your account from the app or through our account deletion page.
- Notifications: you can turn notifications off in your device settings.
- Other requests: you can ask us for a copy of your information or to restrict how we use it by emailing us. We will respond within a reasonable time and in line with applicable law.
7. Children
GoHuzzle is intended for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
8. Changes to this policy
We may update this policy as GoHuzzle changes. We will change the "last updated" date above and, for significant changes, tell you in the app or by email.
9. Contact us
For privacy questions or requests, email gohuzzle@gohuzzle.com.
Questions about this page? Email gohuzzle@gohuzzle.com.